Hoshizaki Warranty Update & Extended Warranty Registration – Effective January 2026

At CHES Online, we aim to keep our clients informed about important service updates from our manufacturers.

From 1 January 2026, Hoshizaki Australia will introduce new warranty procedures and an updated system for managing non-warranty assessments.

🔧 New Warranty Procedure (Effective 1 January 2026)

For all non-warranty or suspected non-warranty claims processed through the Hoshizaki National Service Centre (NSC), a refundable pre-payment of $264 (incl. GST) will be required before a technician is dispatched.

How It Works

• Your warranty request is reviewed by the NSC team.

• If the issue appears non-warranty, the NSC will request the pre-payment before dispatching a technician.

• After inspection:

  • If covered by warranty → the full $264 is refunded automatically.

  • If not covered → the amount is applied toward the service fee.

Payments are handled via Stripe, a secure PCI DSS Level 1 compliant platform.

🧾 Submit a Warranty Service Request (Australia)

Customers can lodge warranty claims directly via:🔗 Warranty Request Formhttps://hoshizaki.com.au/warranty-request/

🧊 Extended Warranty Registration (within 30 days)

To receive extended warranty benefits, register your product within 30 days of purchase:

🔗 Extended Warranty Registrationhttps://hoshizaki.com.au/warranty-registration/

Extended Warranty Benefits

• Ice Machines: +6 months extended coverage

• Refrigeration / Freezers: +12 months extended coverage

• Must be registered online within 30 days

• 
  

📘 Hoshizaki Standard Warranty (Australia)

Ice Machines

• KM / KMD / IM series:

  • 3 years parts & labour

  • 5 years evaporator (parts & labour)

  • 5 years compressor & air-cooled condenser (parts only)

• DB Dispensers: 2 years parts & labour

• FM / DCM series:

  • 2 years parts & labour

  • 5 years compressor & condenser (parts only)

• Ice Storage Bins: 1 year warranty

Refrigeration & Freezers

• 2 years parts & labour

Sushi Cabinets

• 1 year parts & labour (excluding glass, doors, exterior damage)

☎️ Hoshizaki Australia – Service & Parts Contacts

Service & Warranty – National Service Centre

📞 1300 551 361📩 lancerservice@lancerworldwide.com

Spare Parts – National Ice Parts

📞 1800 206 235📩 info@nationaliceparts.com.au

🏢 About CHES Online

CHES Online is an Australian commercial hospitality equipment supplier, providing refrigeration, cooking appliances, beverage systems, stainless steel benches, and complete fit-out solutions for cafés, restaurants, hotels, dessert shops, and catering venues.

Our team supports clients from purchase to installation, warranty coordination, and long-term equipment lifecycle planning.