Store Policy
Customer Care
At CHES Online, every enquiry matters. Our team of hospitality equipment specialists is here Monday to Friday during business hours to help you choose the right equipment for your venue, arrange delivery and installation, and support you long after your purchase.
Call us on (02) 7252 5368, email Sales@CHESonline.com.au, or message us on WhatsApp 0451 308 601. For warranty claims or service requests, simply use the Service Request booking on our website and we'll coordinate with the manufacturer on your behalf.
Privacy & Safety
Your privacy matters to us. Personal information you share with CHES Online — such as your name, contact details and delivery address — is used only to process orders, arrange delivery and installation, and provide after-sales support. We never sell or share your details with third parties for marketing purposes.
Payments are processed securely through trusted providers including PayPal and major credit/debit card processors; CHES Online does not store your full card details. If you have any questions about how your information is handled, contact us at Sales@CHESonline.com.au or (02) 7252 5368.
Wholesale Inquiries
CHES Online works with cafés, restaurants, hotels, builders, designers and equipment resellers across Australia. For project pricing, fit-out packages or volume orders, send us your equipment list and timeline — we'll come back with a tailored quote, realistic lead times and delivery options.
Email Sales@CHESonline.com.au or call (02) 7252 9800 to discuss trade and wholesale pricing. We also offer equipment consultation, site-to-site delivery, installation and training services to support your project from start to finish.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments