Shipping & Returns
Shipping Policy
CHES online shall provide the customer the estimated dates of delivery and will use its best endeavors to maintain such estimates but shall not be liable to the customer in the event that such estimates cannot be maintained due to unforeseen circumstances.
The obligation of CHES online as to delivery shall extend to the delivery of goods to be kerbside or street level only. In the even that there are additional delivery requirements the customer shall notify CHES online at a reasonable time prior to any such delivery and any additional costs thereby incurred shall be to the customer’s expense.
Time frame for delivery: Deliveries take place Monday - Friday during normal business hours, excluding public holidays Please allow 24-48 hours (M-F) for us to process your order with manufacturers and have your items dispatched. Once dispatched with the courier, allow for:
• 2-3 business days for metro Melbourne, Sydney, and Brisbane
• 3-5 business days for Adelaide, Gold Coast, Wollongong, and Newcastle
• 5-10 business days for Perth • 7-14 business days for all other regions
Site-to-site delivery: To request site-to-site delivery, Site to site delivery form needs to be filled out and return to CHES online team for estimated freight and lead time.
Additional information required will be required by the currier company as per be the list below:
1. Detail address:
2. Any stairs involved:
3. Preferred delivery time frame: especially for shopping centers where out-of-business hours deliveries are required.
4. Detail measurements of access are stated below:
NOTE： the size of goods lifts are also required.
Return & Exchange Policy
Due to the strict requirements from the carriers as well as suppliers in the market, the customer will need to submit a written notification to CHES online within 24 hours after units are received with pictures and witness detail and all relevant detail provided.
All warranty claims must be received by manufacturers within seven (7) days of the day of delivery.
Packaging is required to be kept for all returned goods within 30 days after delivery and a restocking fee will be involved depending on the manufacturer's decision with all information provided.
In the event that the manufacturers accept the return of goods for credit, the customer remains liable for the costs of re-delivering the goods to the manufacturer and shall be liable to pay CHES online such cost.
Written confirmation will be required from the client prior to any arrangement of the delivery with no hidden cost involved.
Nothing in these terms shall oblige CHES online to accept returns of goods for a credit if such goods were damaged during their assembly or installation
and nothing shall oblige CHES online to pay any of the costs of assembly or installation or make it responsible for any losses arising from defective assembly or installation and nothing in this clause shall affect the construction of Clause 22 of these terms.