How to Lodge an After-Sales Service Request Online

How to Lodge an After-Sales Service Request Online

To make after-sales support faster and easier, we have introduced a new online service request process.Customers can now quickly locate their brand and submit a service or warranty request directly through the correct service portal.

This guide will walk you through the process step by step.

Step-by-Step Guide

Step 1: Open our website CHESonline.com.au

and clicck LODGE Service to access the After-Sales Service Directory

Visit our After-Sales Service Directory to view all supported brands in one place.

Step 2: Search for Your Brand

Use the search bar to enter your brand name. You can also browse the list alphabetically.

Step 3: Click “Open Service Page”

Once you find your brand, click “Open Service Page” to access the official service or warranty request form.

Step 4: Submit Your Service Request

Complete the online form with your product and service details.Some brands may require:

• Proof of purchase

• Serial number

• Photos or additional information

  
  

Step 5: For Brands Not Listed

If your brand is not listed, please submit a request using the “Other Brands – Support Request” form.

Watch the Step-by-Step Tutorial

For a visual walkthrough, view our guided tutorial here:👉 https://scribehow.com/viewer/How_to_Lodge_a_Service_Request_Online__XbWqcNSGRwuCpIS4RSni-A

Why Use the Online Service Request System?

• Faster response time

• Direct submission to the correct service provider

• Reduced processing delays

• Clear tracking of service requests

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Need Assistance?

If you have any questions or experience difficulty submitting your request, please contact our support team for assistance.