Due to the strict requirements from the curriers as well as suppliers in the market, the customer will need to submit written notification to CHES online within 24 hours after units are received with pictures and witness detail and all relevant detail provided. All warranty claims must be received by manufacturers within seven (7) days of the day of delivery.
Packaging is required to be kept for all return goods within 30days after delivery and restocking feel will be involved depending on the manufacturers decision with all information provided.
In the event that the manufacturers accept the return of goods for credit, the customer remains liable for the costs of re-delivering the goods to the manufacturer and shall be liable to pay CHES online such cost. Written confirmation will be required from the client prior to any arrangement of the delivery with no hidden cost involved.
Nothing in these terms shall oblige CHES online to accept returns of goods for credit if such goods were damaged during their assembly or installation and nothing shall oblige CHES online to pay any of the costs of assembly or installation or make it responsible for any losses arising from defective assembly or installation and nothing in this clause shall affect the construction of Clause 22 of these terms.
